Returns Policy
WHAT items can be returned?
New merchandise which prior to any use, you believe has a manufacturer's flaw, may be returned for exchange. No refunds will be given if you have simply changed your mind.
WHEN do items need to be returned by?
Your purchase must be returned to us within 2 weeks from the date you receive your items. Please notify us of your intention to return within 7 days after you receive your items.
HOW do I return the items?
To return your purchases, please email us at sales@kettlebellsaustralia.com.au advising (1) which item you wish to return, (2) describe the issues (manufacturing flaws), and (3) provide the pick-up address for collection.
Once we have confirmed and booked return shipping, we will send you the shipping labels. You'll need to seal the items in its original box and attach the respective shipping labels on the box. The courier will collect the boxes from your front door. If you cannot leave the boxes unattended, please let us know before we book return shipping. You'll need to be home for them to collect the boxes or you can drop it off at a depot.
Please note that we are unable to request the courier to collect the boxes at a specific timeframe. Due to the nature of courier's operations, the driver's daily pick-up and drop-off time schedule cannot be pre-booked.
SHIPPING for returns?
Any returns of non-faulty products will be at the customers expense. A return delivery fee applies for any orders that have been shipped and are subsequently cancelled.
ADDITIONAL surcharges?
15% restocking fee applies to return of non-faulty merchandise (this amount will be deducted from your refund total).
CREDIT for returns?
We will refund you the difference after deducting, where applicable, return shipping charges and 15% re-stocking fee. You will be reimbursed only for the cost of the products (not the initial freight cost).
Packing materials?
Items need to be in orginal packaging for returns.
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